Training for hotel sales and front office teams
Revenue strategy only works if the people at the desk and on the phone carry it out. We train your team on the things that change results: quoting rates, upselling, handling enquiries and using the systems properly.
What is included
- Selling skills for front office and reservations: enquiry handling, quoting, closing
- Upselling room categories, meal plans and packages
- OTA extranet handling: availability, rates, restrictions, reservations
- Review response and guest recovery
- Revenue basics for managers: ADR, occupancy, RevPAR, pick-up and forecasting
- Follow-up checks after the session to confirm the changes stuck
Who it is for
Hotel teams in any city, run on site or online, for owners who want staff to take part in the revenue plan instead of working around it.
Markets
Available in all the destinations we cover.
Questions
Do you train on site or online?
Both. On-site sessions work best for front office and sales teams. Online sessions suit managers and multi-property groups.
How long is a training programme?
From a single half-day session to a monthly programme over a quarter. We recommend the format after talking to you about your team.
Can training be combined with revenue management?
Yes, and it usually works better that way. Your team learns the logic behind the rates we set.